Common troubleshooting | TimeTuna Docs

Common Troubleshooting Issues

Calendar Not Connected

OAuth completed but the calendar does not appear in your settings.

No Availability Showing

The page loads but every day says no times are available.

Wrong Availability

Slots show up that should be busy, or vice versa.

People Can't Book With Me

Guests click confirm and see an error or the booking never completes.

Timezone Issues

Times look right to you but wrong to your guest, or the other way around.

Email Not Received

Confirmation, reminder, or reschedule email never arrived.

Sign-In Code Not Working

The 6-digit email code is rejected, or never arrives.

OAuth Disconnected

TimeTuna says it lost access to your Google or Microsoft account.

Calendar Selection Not Saving

Calendar changes on a booking page look saved but come back.

Booking URL Conflict

The slug you want is taken or your URL is no longer reachable.

Custom Domain Not Working

Verification fails or the domain returns a certificate error.

Booking Page Shows In Search Results

Your booking page comes up when someone searches your company name.

Emails Link to timetuna.com

Guest emails still show a timetuna.com link after you connected a domain.

Payment Not Charging

Guest completes booking but no charge appears in Stripe.

Cohost Not Receiving Bookings

A cohost is set up but is being skipped in round-robin or never invited.

Embed Not Loading

Your iframe shows a blank screen or a refused connection.

Embed Shows a White Background

The embedded card sits on a white block instead of your page background.

Reschedule or Cancel Not Working

The link in the confirmation email returns an error.

Still Stuck?

If none of these match what you are seeing, open the chat in the bottom-right with your booking page URL and a screenshot. We answer fast.