People can't book with me | TimeTuna Docs

Symptom

• Generic "Something went wrong" or "Failed to book" message after clicking confirm.
• Guest completes the flow but receives no confirmation email and the event does not appear on your calendar.
• The booking page is unreachable (404 or "Page not found").

Why it happens

• Your booking page is deactivated.
• The write-to calendar lost its OAuth token (password change, revocation).
• The slot was taken between when the guest loaded the page and when they confirmed.
• The page uses a Date range booking window and the picked time falls outside it (for example the range ended while the guest had the page open).
• A required custom form field has a validation rule the guest is failing.
• Stripe is required but your Stripe Connect account is not fully onboarded.
• SMS verification is required and the phone number could not receive the code.

How to fix

1. Open Settings → Connected providers. If any provider is marked as Disconnected, reconnect it.
2. Open the page editor and confirm the page is Active. Try opening the public URL in a private window.
3. Walk through your own booking flow end to end with a personal email address. Note the exact step where it fails.
4. If When can people book? is set to Date range under Schedule, confirm the range still covers the dates guests are trying to book. Extend it or switch to a rolling window to accept bookings again.
5. If the page requires payment, open Stripe and confirm onboarding is complete. See Payment not charging.
6. Temporarily disable optional features (SMS verification, required custom fields) to isolate which one is breaking. Re-enable one at a time.

Run a test booking

The single fastest debug is to book a slot on your own page from a logged-out browser. Most failures reproduce immediately and the error message points right at the cause.

Still not working?

Open the chat in the bottom-right with the booking page URL, the date/time of the attempted booking, and the exact error the guest saw.